Terms of service
Terms of Service
Last updated: 8 February 2026
Welcome to Suve Jams & Preserves. By using our website or placing an order, you agree to the terms below. If you don’t agree, please don’t use the site.
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1. About Us
We operate this website from the United Kingdom. Throughout the site, “we”, “us” and “our” refer to Suve Jams & Preserves.
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2. Using Our Store
You must be at least 18 years old, or have permission from a parent or guardian, to place an order.
You agree not to use our website or products for anything unlawful or harmful.
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3. Products & Descriptions
We sell physical food products, including jams, preserves and chutneys.
We do our best to describe and photograph our products accurately, but colours, packaging, viscosity and appearance may vary slightly.
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4. Prices & Orders
All prices are shown in GBP (£) and include VAT where applicable.
We reserve the right to:
* Change prices at any time
* Limit or refuse any order
* Cancel an order if there is an error in pricing or availability
If an order is cancelled, we will refund you in full.
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5. Delivery
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by postal services, couriers, or circumstances beyond our control.
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6. Returns & Refunds
Because our products are food items, returns may be limited for hygiene and safety reasons.
Refunds and returns are handled in line with our Refund Policy, which you can find here.
www.suvejamspreserves.com/policies/refund-policy
Your statutory rights under UK consumer law are not affected.
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7. Food Safety & Allergens
Ingredients and allergen information are provided on product pages and/or packaging. Please read these carefully before purchasing.
We are not responsible for allergic reactions where ingredient information has been clearly provided.
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8. Third-Party Services
We may use third-party services (such as Shopify, payment providers, or delivery companies). We are not responsible for how these third parties operate their services.
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9. Liability
Our products and services are provided “as is” and “as available”.
To the fullest extent permitted by law, Suve Jams & Preserves will not be liable for any indirect or consequential loss arising from the use of our website or products.
Nothing in these terms limits your rights under UK consumer law.
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10. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page, and continued use of the site means you accept the updated Terms.
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11. Contact Us
If you have any questions about these Terms, please contact us at:
Email: hello@suvejamspreserves.com