Shipping policy

We are currently shipping to the mainland UK, Canada, Norway, Iceland, United States and the United Arab Emirates. 

We aim to ship all orders within 3 working days of the purchase date. 

All shipments are done through Royal Mail and you will be provided with a tracking number once they have been shipped. 

United Kingdom:

We have a staggered delivery cost which is dependent on the weight of the parcel. This is calculated at the checkout.

All UK shipments are sent with Royal Mail 48HRS Tracked.

The following is an estimate of shipping costs in the UK: 

0-1.5 kg - £3.65

1.5 kg - 2.75 kg - £6.00

*Please note, this costs can vary based on Royal Mail prices at the time of purchase. 

 

🌍 International Shipping Information

We’re delighted to share our jams and preserves with customers in Canada, US, Norway and the UAE!
Before ordering, please review the information below about how international shipping works.

General Information for International Customers

  • Customs & Duties: When ordering from outside the UK, your country’s customs authority may charge import duty, VAT/GST, or handling fees. These are the responsibility of the customer.
  • Customs Delays: Food products can be inspected at the border. While jams and preserves are usually permitted, delays are sometimes unavoidable.
  • Risk of Refusal: In rare cases, customs may refuse entry of food items. If this happens, we cannot guarantee a refund of shipping costs.
  • Delivery Times: International deliveries typically take longer than UK domestic orders. Please allow extra time, especially during busy periods or holidays.

🇨🇦 Shipping to Canada

  • Duties & GST/HST: Imports are taxed at the border. For small consumer orders, the buyer usually pays the duty and sales tax (GST/HST) on arrival.
  • Risk of Rejection, duties and delays: Canada is strict on its rules about importing food items, so there is a risk of duties, delays or rejection of your purchase by Canadian border force.
  • The maximum weight for shipping to Canada is 1 kg.

🇳🇴 Shipping to Norway

  • VAT (MVA): Food and drink imports are subject to 15% VAT.
  • Handling Fees: Couriers may charge a small fee when collecting VAT.
  • VOEC Scheme: We are not registered in the Norwegian VOEC (VAT On E-Commerce) system, VAT will be collected by the courier upon delivery.
  • Customs Checks: All food imports may be checked by Norwegian customs, which could add delays.

🇦🇪 Shipping to the United Arab Emirates (UAE)

  • Customs Charges: Food imports are subject to 5% duty + 5% VAT. Couriers usually collect these charges before delivery.
  • Labels: Our products are labelled in English. For personal imports this is often acceptable, but UAE customs may request Arabic labelling in some cases.
  • Customs Risk: Parcels may be delayed, inspected, or (in rare cases) refused by UAE customs.

🇺🇸 Shipping to the United States 

  • Customs & Duties: small shipments to individuals (e.g. an online order) usually go through customs without major issues, but there’s a risk of delays or returns
  • You may be charged additional customs and duties once your parcel reaches the US.

✅ Important Note

By placing an international order, you accept responsibility for any customs duties, VAT, or handling charges in your country, as well as the risk of customs delays or refusal.

**We are not responsible for any customs rejections and not eligible for refunds.** 

 

Please note that if your country isn’t listed above, this means we are not yet shipping to your location. 

 

🇪🇺 EU Customers: We are very sorry, but we are not currently shipping to EU countries, including Ireland, due to complications from Brexit. However, we are looking to resolve this soon. Please sign up to our emails and be the first to know when we commence shipping to EU countries!

 

Refunds for lost orders/shipments

All purchases are shipped with Royal Mail Tracked 48HRS. This means that you will be provided with a tracking number as soon as it is shipped, and should receive it within 2-3 working days.

On the rare occasion that your shipment doesn’t arrive on time, please check with Royal Mail first and then contact us. If it is delayed, that is not within our control and no refund will be given. However, if your order should not arrive within 7 days of the the due date, please let us know so we can contact Royal Mail. You will be then given the option of receiving a free replacement (subject to availability) or a refund. If you choose to get a refund, it will be issued within another 5 working days, should the order be confirmed as lost in transit.